How it works
It's a pre-pay system. You purchase a block of "hits" on the XML files. There is no
time expiry on these credits, so you can use them whenever you wish. When you run low on hit
credits you can simply purchase more to top up and continue using the service. Read the
instructions to get a good idea of how it all works.
How much does it really cost?
Our files update at 2 minute intervals, so you will never "hit" the files more often
than that. Calculate how long the credit will last as follows:
2 minute update = 30 updates per hour
30 x 24 = 720 updates per day
22,250 / 720 = 30.9 days
5 days per week (markets are closed weekends) = 6 weeks
So $25 worth of credit gives you 2 minute updates 24 hours a day for a month
(including weekends) or 6 weeks if you stop over weekends. The table below
gives an idea for different time intervals if you stop downloading on weekends.
| Update interval |
How long 22,250 credits ($25) lasts |
| 4 minutes |
62 days (3 months) |
| 5 minutes |
77 days (4 months) |
| 10 minutes |
155 days (8 months) |
| 15 minutes |
232 days (12 months) |
| 30 minutes |
464 days (23 months) |
| 60 minutes |
927 days (46 months) |
| Daily |
22,250 days (+60 years) |
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Useful hints
Don't hit the XML file more frequently than every 2 minutes because our pages
only update at 2 minute intervals.
If you have multiple users who need to access the prices randomly, save the XML
page on your site/server and direct the users there so they don't use up the
credits.
The markets are closed on the weekend, so the prices don't change. If you stop
downloading the prices on weekends your credit lasts much longer.
If you only use the prices for your business during business hours, stop
the downloads at night.
To convert (exactly) from Troy Ounce to Grams, multiply by 31.1034768
FAQ
What guarantee do you give?
Absolutely none. We have no service guarantee, we offer the prices on a "best effort"
basis as we have always done, we cannot guarantee greater reliability than we have
offered in the past. We rely on Kitco (who have provided the prices to us for 10 years
very reliably), and the various network providers and ISP's in the network chain.
Things do go wrong sometimes and we lose the feed for a while. Please make allowance for
that possibility when you set up your service.
What spot prices do you offer?
Metals (per gram or ounce)
Gold, Silver, Platinum, Palladium and Rhodium.
Currency conversions
ARS, AUD, BRL, CAD, CHF, CNY, COP, EUR, GBP, HKD,
IDR, INR, JPY, KWD, MXN, MYR, NZD, PEN, PHP, RUR, SEK, SGD, TRL, USD, VUV and ZAR.
Will the same credit work for all the different metals prices?
Yes.
I've subscribed, how do I use the service?
You will automatically receive an e-mail with your password at your Paypal e-mail address
within a few minutes. If you haven't received it, please check your spam or junk folders.
You can see the full instructions here.
If you need more help, you may wish to visit the developers forum.
Will you warn me when I run low on credit?
Yes, see the instructions, (action=status) to
learn how to modify your settings.
I just bought more credit to top up but it is not added to my subscription...
Please check your Paypal email address. If you paid with a different address than before,
you will receive a new password for the new credit. Top up only works if you pay from the
same Paypal account email.
How can I give a lot of users the prices without using all my credit?
Download the price file to your server (using a scheduled task or cron job) at the
interval you require, and save the file. Then all your users, phone app etc. can access the price
file from your server, not ours, and it costs you no credit.
Why do I get a browser security warning on your site?
We use a free SSL certificate from CAcert.org.
If your browser is giving you an SSL warning, please
read this.
Why are the prices on my XML feed staying the same (...for 2 days)?
The markets are closed on weekends and public holidays, the price will stay the same
till the market opens again. We get our prices from Kitco, so the best way to check the start and stop times
is to check the Kitco chart.
If the chart is moving, our prices should be updating. Click on the chart to see
the times.
If the prices are not updating and the Kitco site indicates that they should be, we may have a problem,
or there may be a problem your side. Check the "System status" message on the home page.
If it shows the prices are not updating, be assured we are aware of the problem and are working on
rectifying it.
What times are the markets closed so I can stop downloading the prices?
The markets are closed on weekends and public holidays, the price will stay the same
till the market opens again. We get our prices from Kitco, so the best way to check the start and stop times
is to check the Kitco chart.
If the chart is moving, our prices should be updating. Click on the chart to see
the times.
What time is reported on the XML price files?
The time on the price files is the (New York) time reported by Kitco on each update.
We simply copy their time over to the XML file.
Are you affiiated with Kitco or a division of Kitco.com?
No, we have an agreement with Kitco who supply the prices to us.
Contact us
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